Refund policy
Return and Refund Policy
Thank you for shopping with us. We aim to ensure that your shopping experience is seamless and satisfactory. Below are the terms and conditions for returns and refunds. This policy applies exclusively to customers in Ireland.
Return Conditions
We have a 30-day return policy, meaning you can request a return within 30 days of receiving your item.
Return Eligibility
To qualify for a return:
The item must be in the same condition as received: unworn, unused, with original tags, and in its original packaging.
Proof of purchase (receipt or order confirmation) must be provided.
How to Start a Return
Contact us at support@caitlin-dublin.com with your order details and reason for the return.
If your return is approved, we will provide you with:
Instructions on how and where to send your package.
Please note: Items sent back without prior approval will not be accepted.
Damaged or Incorrect Items
We recommend inspecting your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately. We will resolve the issue by offering a replacement or refund.
Return Process
Once we receive and inspect the returned item, we will notify you of the approval status of your return.
Approved refunds will be processed, and a credit will be issued to your original payment method within 10 business days.
Shipping Costs
The customer is responsible for return shipping costs unless the item is defective or incorrect.
Exclusion of Certain Products from Return
For hygienic reasons, certain items such as underwear, earrings, or similar hygiene products are excluded from returns or exchanges.
Refund Claims for Defective Products
Please note that we do not refund the purchase price for damaged or defective items. In such cases, we are happy to offer a free replacement of the same product or, upon request, an alternative product in the same price category.
Image Proof for a Smooth Return Processing
In order to process your return or exchange request, we require a clear photo of the item in question, along with the original packaging. This is necessary for the examination and documentation of the reason for the complaint.
Exchanges
To exchange an item, please:
Return the original item following the steps outlined above.
Place a new order for the replacement item once the return is approved.
Return Policy Additions
Return Method: By mail
Currency: EURO - The amount will automatically be converted into the customer’s local currency
Return Label: Customer’s responsibility
Restocking Fee: No cost
Refund processing time: 10 days
Contact Information
For questions about your return or refund, please reach out to us at support@caitlin-dublin.com
Legal Information
Name: Caitlin Dublin
Email: support@caitlin-dublin.com
Phone: +353 89 9635189
Business Hours: Monday to Friday: 08:00 AM to 06:00 PM, Sunday: Closed